Master Competing Priorities

Learn practical frameworks to manage competing demands, organize quality initiatives, and focus your time on the work that creates the greatest impact.

Build Your Professional Network

Discover collaboration opportunities through state and national organizations, peer networks, mentoring relationships, and quality improvement collaboratives.

Be Ready for Any Challenge

Gain practical tools, checklists, and response strategies for surveys, Plans of Correction, adverse events, leadership transitions, and unexpected crises.

About the course

The Professional Development course equips Critical Access Hospital Quality Directors with the tools, networks, and strategies needed to thrive in one of healthcare's most demanding leadership roles. Participants will learn how to manage competing priorities, leverage technology and AI to improve efficiency, build valuable professional networks, pursue certifications and career development opportunities, and confidently navigate high-stakes situations such as surveys, regulatory findings, and serious adverse events. Grounded in the realities of rural healthcare, this course provides practical frameworks, emergency response tools, and professional growth strategies that strengthen both individual leadership effectiveness and organizational quality performance.

Curriculum

5 Chapters · 44 Lessons

  1. 1

    Prioritization in an Environment of Competing Priorities

    1. (Included in full purchase)

      Chapter Overview

    2. (Included in full purchase)

      Chapter Guide

    3. (Included in full purchase)

      Understanding the Competing Priorities Landscape

    4. (Included in full purchase)

      The Prioritization Matrix: A Structured Decision Tool

    5. (Included in full purchase)

      Mapping Priorities to Organizational Context

    6. (Included in full purchase)

      Technology as a Prioritization and Efficiency Tool

    7. (Included in full purchase)

      Personal Prioritization Habits and Sustainability

    8. (Included in full purchase)

      Prioritization Across the Annual Calendar

    9. (Included in full purchase)

      Bringing It All Together

    10. (Included in full purchase)

      Reflection Questions

  2. 2

    Tapping into Collaboration Opportunities

    1. (Included in full purchase)

      Chapter Overview

    2. (Included in full purchase)

      Chapter Guide

    3. (Included in full purchase)

      Why Collaboration Matters for Quality

    4. (Included in full purchase)

      State Hospital Associations

    5. (Included in full purchase)

      State Offices of Rural Health and Flex Program Offices

    6. (Included in full purchase)

      National Organizations and Programs

    7. (Included in full purchase)

      Peer-to-Peer Relationships: The Core of Professional Community

    8. (Included in full purchase)

      System and Affiliation Opportunities

    9. (Included in full purchase)

      Building and Sustaining Your Collaboration Network

    10. (Included in full purchase)

      Bringing It All Together

    11. (Included in full purchase)

      Reflection Questions

  3. 3

    Certification Exams and Specialty Membership Organizations

    1. (Included in full purchase)

      Chapter Overview

    2. (Included in full purchase)

      Chapter Guide

    3. (Included in full purchase)

      Why Certification Matters for CAH Quality Directors

    4. (Included in full purchase)

      The CPHQ: Certified Professional in Healthcare Quality

    5. (Included in full purchase)

      The CPPS: Certified Professional in Patient Safety

    6. (Included in full purchase)

      Other Relevant Certifications

    7. (Included in full purchase)

      NAHQ: The National Association for Healthcare Quality

    8. (Included in full purchase)

      ACHE: The American College of Healthcare Executives

    9. (Included in full purchase)

      Other Relevant Professional Organizations

    10. (Included in full purchase)

      Building Your Certification and Membership Strategy

    11. (Included in full purchase)

      Bringing It All Together

    12. (Included in full purchase)

      Reflection Questions

  4. 4

    In Case of Emergency Kits

    1. (Included in full purchase)

      Chapter Overview

    2. (Included in full purchase)

      Chapter Guide

    3. (Included in full purchase)

      Using the Kits: Principles for Maximum Effectiveness

    4. (Included in full purchase)

      Kit 1: First 30 Days in a New Quality Director Role

    5. (Included in full purchase)

      Kit 2: Surveyors Just Showed Up

    6. (Included in full purchase)

      Kit 3: Addressing a Deficiency from State or CMS

    7. (Included in full purchase)

      Kit 4: Responding to a Serious Adverse Safety Event

    8. (Included in full purchase)

      Bringing It All Together

    9. (Included in full purchase)

      Reflection Questions

  5. 5

    Domain References & Resources

    1. (Included in full purchase)

      References

    2. (Included in full purchase)

      Resources

Take the Next Step in Your Quality Leadership Journey

Build the skills, structure, and confidence to lead an effective quality program in your Critical Access Hospital

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